Executive Certificate on Customer Service Excellence

Executive Certificate on Customer Service Excellence

簡介

The course is designed to give an all-rounded and comprehensive training to all the future front-line talents who will specifically work for the retail shops in Hong Kong. The course covers not only the basic concepts of customer service in the retail industry but also the soft and hard skills an exceptional customer service representative needs to equip. Provided with real-life examples and experiences, participants would gain an extensive and precise understanding of being an outstanding customer service representative.

資訊一覽

開課日期:

14 July, 2020

學費:

HK$1,100

教學語言:

廣東話

授課模式:

面授 / 網上授課
課程小冊子

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課程資料

蔡小姐
電話: +852 2774 8517
電郵: christinechoy@hkma.org.hk

一般查詢/課程報名/會員資訊

電話: +852 2774 8500 或 +852 2774 8501
電郵: hkma@hkma.org.hk
傳真: 2365 1000

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