Executive Certificate on Customer Service Excellence
Overview
The course is designed to give an all-rounded and comprehensive training to all the future front-line talents who will specifically work for the retail shops in Hong Kong. The course covers not only the basic concepts of customer service in the retail industry but also the soft and hard skills an exceptional customer service representative needs to equip. Provided with real-life examples and experiences, participants would gain an extensive and precise understanding of being an outstanding customer service representative.
Information at a Glance
Code:
CF-80157-2020-1-PCommencement Date:
Tuition fee
HK$1,100Medium of Instruction:
CantoneseMode of Instruction:
Face-to-face / OnlineEnquiry
Course Details
| Ms Christine Choy | |
| Phone: | 2774 8517 |
| Email: | christinechoy@hkma.org.hk |
General Enquiry / Course Enrolment / Membership Information
| Phone: | 2774 8500 or 2774 8501 |
| Email: | hkma@hkma.org.hk |
| Fax: | 2365 1000 |