How to Manage Disagreement and Conflicts Constructively

It is natural to have conflicts in an organisation. Conflict is a necessary evil but it can be constructive when handled well. A team that always agrees unanimously is unlikely to bring creativity or alternative ideas, thus stifling innovation and restricting growth. Unfortunately, workplace conflicts, whether personal or team conflicts, create barriers and lead to an unnecessarily prolonged decision-making process. How conflicts are managed and resolved will have a significant impact on team effectiveness, morale, motivation and ultimately talent retention as most people find it tiring to have to deal with company politics and may choose to leave. For the benefits of all involved, it is crucial that we learn how to manage and resolve conflicts constructively.

The purpose of this workshop is to help managers and supervisors understand the sources and types of conflicts, and to provide methods for conflict management and resolution.

English, and will supplement with Cantonese and Putonghua depending on participants needs

Understanding Conflicts and Sources of Conflicts

• Analyzing Conflicts
• Conflict Management Vs Conflict Resolution
• Conflict Prevention and Control to Avoid Further Escalation
• Handling Emotional Components of Conflict

Conflict Management and Resolution Skills

• Conflict Management and Resolution Strategies
• Conflict Resolution Framework and Methods
• Collaborative Approach to Conflict Resolution
• Procedures and “How-to” Steps in Handling Conflicts

Examples of Constructive Conflict Resolution

• Disagreement Among Team Members
• A Conflict with the Boss
• A Personality Clash

Skills Practice

• Case-based Skills Practices

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.