Seminar on Dealing with Difficult Customers

Seminar on Dealing with Difficult Customers

Overview

Introduction

In the radically changing business environment nowadays, if companies want to be competitive, they have to pay special attention to satisfy their customers. Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive.

This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.

Objectives

Upon completion of the seminar, participants will be able to:

  • aware of different types of customer
  • learn efficient methods of handling customer complaints
  • understand effective ways of calming upset and/or hostile customers
  • increase competence in handling difficult customers

Designed For

  • Customer Service Managers
  • Sales Managers
  • Operations Managers
  • Managers with responsibility in service-giving

Early Bird Discount

Deadline for Discount:

15 August, 2020

Information at a Glance

Commencement Date:

15 September, 2020

Tuition fee for Members:

HK$2,780

Tuition fee for Non-members:

HK$2,980

Medium of Instruction:

English

Mode of Instruction:

Face-to-face
Brochure

Enquiry

Course Details

Ms Winnie Co
Phone: +852 2774 8594
Email: winnieco@hkma.org.hk

General Enquiry / Course Enrolment / Membership Information

Phone: +852 2774 8500 or +852 2774 8501
Email: hkma@hkma.org.hk
Fax: 2365 1000

Payment Methods