Seminar on Dealing with Difficult Customers
Overview
This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.
Information at a Glance
Code:
SG-86721-2022-2-FCommencement Date:
Tuition fee for Members:
HK$2,780Tuition fee for Non-members:
HK$2,980Medium of Instruction:
English* The language of instruction will be in English. However, the programme leader can supplement her teaching with Cantonese and Putonghua, depending on participants' needs.
Mode of Instruction:
Face-to-faceEnquiry
Course Details
Ms Christine Choy | |
Phone: | 2774 8517 |
Email: | christinechoy@hkma.org.hk |
General Enquiry / Course Enrolment / Membership Information
Phone: | 2774 8500 or 2774 8501 |
Email: | hkma@hkma.org.hk |
Fax: | 2365 1000 |