Influencing Skills

To influence is not the same as to manipulate. To influence is to market your ideas and get people to ‘buy-in’ to those ideas through persuasions. This requires you to understand the underlying motivation, priorities and hot buttons of your target (i.e. the people you want to influence). Influencing is a process. It requires having a strategy and tactics so that in presenting our ideas or proposals, we are able to make an emotional connection in a manner and pace that the target can accept. Decisions can be fact or emotion based. The most important aspects of influencing are to listen, seek to understand and to speak from a listener’s perspective.

Develop advocates of your thinking, for they can help you to persuade others. Power also plays a role in influencing, but power should never be used to influence others in a way that is unethical. This workshop aims to help participants understand the process, framework and techniques of influencing skills so that they can better interact with people.

Influencing Matters

• Define Influencing
• The Pointlessness of Control
• Concentrating Influencing Where It Matters
• Marketing the Ideas

Influencing Skills and Techniques

• Influencing Styles and What Does Each Style Mean
• Creating a Strategy
• Creating Rapport and Genuine Listening
• Build Excitement and Enthusiasm
• Influencing Words
• Winning Advocates
• How to Use Power Effectively and Ethically in Influencing
• Dealing with an Impasse
• Examples and Demonstrations of Influencing Skills

Skills Practice

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.