Page 30 - QA2022-souvenir

Excellence Award – DHL Express (Hong Kong) Limited

卓越獎－敦豪國際速遞（香港）有限公司

Besides conducting regular reviews of operational safety, compliance with DHLึ֛ಂᏨൖண݄ٙᐄ༶τΌeΥ஝ᅺ๟
standards, and the quality of services, DHL also maintains its competitive edge ʿ؂ਕሯ९dᒔί၌࿁၌ٙΌଢᅺ๟Ъุ̻
via an end-to-end Global Standard Operating Platform (GSOP), which facilitates ̨(GSOP)dఱ΢ήٙண݄ආБਿ๟಻༊ʿ
benchmarking and comparability across entities. It also fosters a robust knowledge ˢ༰dڭܵᘩنᎴැfϤ̮dމܔͭ੶ɽٙ
management ecosystem, where employees can learn topics of interest at their ٝᗆ၍ଣӻ୕d΢ࡰʈ̙ீཀ My Talent
own pace via the DHL My Talent World online portal. Worldၣɪኪ୦̨̻dܲࡈɛආܓձጳሳІ
Ңᄣ࠽f
Workforce
ʈЪྠඟ
Throughout the pandemic, DHL has managed to maintain its operational efficiency
while prioritising its employees’ wellbeing – with Safety First being its guiding ޥઋಂගdDHLҪࡰʈ਄ੰ׳ί࠯ЗdΝࣛ
principle. Besides allowing for flexible working arrangements such as a work- ၪܵᐄ༶ࣖଟfৰə౤Զί࢕ʈЪ፯ධdᜫ
from-home (WFH) option, DHL also offers a job rotation initiative to help ࡰʈঐᅁ׌ʈЪdࡰʈ͵̙ீཀ੪Зቃ౬ࠇ
employees broaden their horizons and knowledge for professional growth. Its ྌdᄣආൖ௉ʿٝᗆdڮආԫุ೯࢝fϤ
Management Trainee programme serves to cultivate future talent in the express ̮dDHLකண၍ଣ੃৅͛ࠇྌdᜫᏐ֣ଭุ
industry, where fresh graduates can gain foundational skills in holistic Ground ͛ίމಂ36ࡈ˜ٙሙ೻dΌࠦ౛౥ήා༶Ъ
Operations know-how over 36 months. ٙࠅ஠dΝࣛɰމุޢ੃ԃ͊Ըɛʑf

Named one of the Best Workplaces in Hong Kong™ 2022 by the Great Place to DHL Express࠰ಥஹᚃ7ϋɝ፯Great Place to
Work® Institute for the seventh consecutive year, DHL Express Hong Kong has Work®ዚ࿴࠰ಥ௰Գᔖఙ™ 2022ΤఊٙΆ
received many human resources-related accolades to date as a testament to its ุdΝࣛίɛɢ༟๕ჯਹ࿂ᐏࣿ࿲dԑᗇՉ
thriving workforce and high-trust, high-performance culture. ৷ܓڦ΂e৷ᐶࣖٙʈЪ˖ʷ௪աપਫ਼f

Operations ᐄ༶
DHL’s work processes are based on its Global Standard Operating Platform DHL˴ࠅԴ͜GSOPஈଣ˚੬ʈҏdϤ̨̻
(GSOP), through which both customers and employees can be assured of ঐᜫ܄˒ձࡰʈᎇࣛᎇήᆽڭ؂ਕɓߧfৰ
consistency anytime, anywhere. Aside from encompassing the Order to Cash əࠈఊՑϗಛٙ၌࿁၌ݴ೻dGSOPᒔঐΌ
journey from end to end, the GSOP oversees anything from standard work ္ࠦ࿀ᅺ๟ʈЪݴ೻e੃৅eKPId˸ʿIT

Our reputation as the Provider of Choice rests on a workforce that is wholeheartedly
committed to customer excellence.
Ңࡁ࠿፠ɓ໊။༐؂ਕ܄˒ٙࡰʈdϓఱDHLމ܄˒ːͦʕٙ࠯፯ԶᏐਠf

28 2022 HKMA Quality Award Souvenir Programme