Page 30 - HKMA Training Award 2019 Souvenir Programme

Campaign Awards

Gold Award
HR Professionals’ Favourite Campaign

“ ‘TEAM+’Training & Development Programme”
Architectural Services Department, HKSAR Government

The organization
The Architectural Services Department (ArchSD) of the HKSAR Government performs the three core functions of monitoring and advisory services,
facilities upkeep and facilities development in relation to Government-owned and Government-funded facilities. ArchSD commits to serving and caring
for our community by enriching the living environment through quality professional services. It promotes best practices in the building industry, with
quality professional advisory services to ensure the quality and sustainable development of community facilities.

Objectives
Site supervisory staff (SSS) carries out site supervision and renders technical support to construction professionals in monitoring contractors’ performance
for service excellence. Facing the challenges brought by the increasing service demand, and the retirement wave and recruitment constraints of SSS,
ArchSD launched the “TEAM+”「添加」 Training and Development Programme in 2013 to:
1. Enhance essential competences of junior rank SSS for career development
2. Boost transfer of site supervision skill knowledge
3. Upkeep the quality service

Design and Implementation
Upholding the concept of “Learn from the Learnt”, “TEAM+” adopts a multi-pronged, learner-centered and flexible approach that encourages learners’
active involvement and interactive participation. It consists of four components covering:
T - Technical knowledge
E - Site Experience
A - Safety and Environmental Awareness
M - Management Skills
And coupled with the reinforcing agent “+” to boost team spirit for a better training outcome.
“TEAM+” advocates a mixed learning mode to suit individuals’ training needs and learning progress and offers a wide array of training opportunities.
The ArchSD Academy and ArchSD Knowledge Management Portal facilitate systematic and active knowledge transfer and self-learning. The 6-month
Mentorship Scheme gets newly recruited SSS integrating into ArchSD quickly. The Job Rotation Programme, project-based working groups, technical site
visits and innovative learning tools such as “TEAM+ 1-minute” video help broaden trainees’ exposure and enrich their work knowledge and experience
in different building types and at each phase of a project life cycle. Trainees’ team spirit is reinforced through team activities, sports events and interest
groups to build up network and foster mutual understanding, trust and support among team members. The workshop on ‘Handcrafting with Savaged
Timber from Fallen Trees Collected’ after super typhoon Mangkhut is a very good example.

Measurement and Outcomes
Since the commencement of the Programme, there has been steady and encouraging progress along all fronts. Within much shorter service period, the
junior SSS could attain the skill and knowledge level requirements for being offered appointment to the next higher rank in open recruitment exercises.
Achievement in knowledge transfer and sharing was remarkable. ArchSD was awarded the Top Winner of Hong Kong Most Admired Knowledge
Enterprise (MAKE) Award 2015, and Winner of the Global Independent Operating Unit MAKE Award 2015, Asian MAKE Award 2015 and Hong Kong
MAKE Award 2017. More than 300 sharing sessions with over 18,000 participants were held in the ArchSD Academy, and 118 knowledge papers on site
supervision skills and technical topics were prepared. Results of the client satisfaction surveys conducted regularly on both facilities development and
facilities upkeep have indicated that clients’ satisfaction level is rising in spite of increasing service demand to meet the needs of the community. Our
efforts have also been recognized by various professional bodies, institutions and award organisers.
Overall, “TEAM+” has yielded excellent results by bringing sustainable and all-round benefits to the staff and the Department. Not only has it successfully
boosted the level of staff engagement, but it has also made a massive contribution to talent development and effective succession planning.

Comments from Adjudicators
The programme objectives were solid and well-defined aiming to bridge the competency gap of new blood in order to uphold the service quality and
build future succession pipelines through a powerful knowledge sharing culture.
The programme was all-rounded which covered all hard skills, team spirit and culture. The concept of TEAM+ was easy to understand and framed well for
the new recruits. Varied training approaches supported by peer learning enabled deepening of skills and the Knowledge Management portal made the
programme sustainable in a very practical way.
The programme outcomes were remarkable, generating great results over the past few years in terms of number of Work Supervisors appointments and
length of service to secure the appointment of higher-ranking positions. This accelerated training and development programme also increased employee
satisfaction.
On the whole, it has addressed the critical organizational needs and has made substantial contribution to talent retention and strategic succession
planning.

28 AWARD FOR EXCELLENCE IN TRAINING AND DEVELOPMENT 2019