Page 35 - HKMA Training Award 2019 Souvenir Programme

Bronze Award

Best in Young Talent Development

“the pride”
HKT Limited – Commercial Group

About HKT Limited - Commercial Group
Commercial Group (CG) is a Business Unit of HKT Limited responsible for serving enterprises, including SMEs, large corporations and the Government.
CG has a strong track record in Information and Communications Technologies (ICT) innovations meeting the customer needs of different industries in
Hong Kong, Mainland China and beyond. Their pioneering approach in providing "Next Generation ICT Solutions and Services" fuels business growth
and productivity enhancement of customers. Particularly, CG focuses on Emerging Technologies and innovative solutions covering Cloud Computing,
Video Analytics, IoT and Digital Marketing & Analytics, empowering enterprises to accelerate their business transformation through capitalising advance
technologies to hasten the speed of digital transformation. A strong team of 8,000+ professionals is responsible for business functions including
commercial sales and marketing, solutions consulting, product development & management and contact centre outsourcing services.

Objectives
Given the high complexity of the business operations and applications which are of great value to their customers, it is vital to invest in nurturing people.
Therefore, the Graduate Trainee (GT) Programme was revamped as “the pride”, aiming to provide a balanced and structured curriculum to attract, develop
and retain young talents for sustainable business growth and deepen their learning application with a rewarding and fast-track career path to meet
individual's career interests and objectives.

Design and Implementation
Two committees (Steering Committee and Task Force Team) are in place with the following guiding principles to engage different stakeholders from
design, implementation to continuous improvement for ensuring its effectiveness:
• Provide systematic and hands-on learning experience with a holistic approach
• Provide caring and support to foster a sense of belonging and engagement
• Provide post-programme development for on-going personal growth
Focusing on two career streams - Sales & Marketing and Solution Consultancy, they have adopted 70:20:10 model in a 15-month programme with an
integrated learning approach, comprising mentorship, product and personal effectiveness training, job attachment, China visit, special projects and
events participation to widen GT's exposure and people networking.
100+ stakeholders with different roles are engaged in “the pride”, demonstrating the spirit of CG's core value of "One Team One Goal" - Self initiative,
Courage, Respect and Adaptability.

Outcomes
“the pride” has proved to be successful with the following measurable outcomes:
• Young Talent Development - 98% of GTs have exceeded the performance standards upon programme completion and been taking up core roles to

accelerate their career development. 85% of GTs with average 2-3 years of service have been awarded the Achiever Club honours.
• Return on Investment % - increased from 200% (2014) to 500%+ (2017).
• High Engagement Rate - increasing number of stakeholders indicates that people are passionate about the programme.
• Decent Retention Rate – 72% of GTs are over 2 years of employment after programme completion including 57% over 3 years.
The success of the programme has not only enhanced CG’s bench strength and competitive advantage, but also instilled positive impact to CG, facilitating
a continuous learning culture to cope with new challenges.

Comments from Adjudicators
With an in-depth analysis of the previous graduate trainee programme, the objectives of this newly revamped programme were clearly set, aiming at
upskilling graduate trainees to support organizational growth in a challenging environment.
It not only focused on delivering the right training, but also emphasized on getting stakeholders’ involvement and monitoring of results through
measuring graduate success, retention, as well as maintaining pride and cohesiveness in its alumni network. The judges were impressed with the
engagement and buy-in from so many levels of stakeholders within the company. Their alignment of expectation and involvement ensured the success
of the programme.
The team carried out clear implementation with varied learning and development format to address needs of different departments, which led to good
business outcomes. The programme achieved great scores in various aspects, including evaluation from participants, scores of assessments, performance
of participants, recruitment and retention rate. “The pride”, which was the graduate alumni also enriched team engagement and continuous learning.
Overall speaking, it was a high quality and gigantic programme with strong commitment to nurturing high potential graduate trainees into future leaders
for succession planning.

AWARD FOR EXCELLENCE IN TRAINING AND DEVELOPMENT 2019 33