Page 39 - HKMA Training Award 2019 Souvenir Programme

Excellence Award
Best in Development of Local Talent

“Unleashing Greatness”
MGM China

About MGM China
MGM China (HKEx: 2282) is a leading developer of integrated resorts in the Greater China region. It is majority owned by MGM Resorts International, one
of the world’s leading global hospitality companies, operating a portfolio of 30 unique hotel and destination gaming offerings. MGM China operates the
Forbes Five-Star, MGM MACAU property and the new mega and innovative, USD$3.4 billion MGM COTAI integrated resort.
About the Programme – Unleashing Greatness
Guided by the vision of “Unleashing Greatness for all”, MGM aim to empower and unleash the greatness of its constituents, especially the employees and
communities. Thus, the sustainable development of the employees and communities is key to our future success.
Objectives
1. To build a strong learning culture that engages employees and promotes lifelong learning
2. To build up organizational capabilities to ensure MGM’s competitive advantage
3. To increase local workforce bench strength and readiness for future skills
4. To nurture learning communities that support the sustainable growth of Macau talent pool.
Design and implementation – 4Cs Strategy
Consistent with the vision of Unleashing Greatness, 4 critical pillars, namely Culture, Career, Capabilities, and Communities provide the strategies towards
sustainable development for MGM talents and the community.
Unleashing Greatness in Learning Culture –
A strong learning culture serves as the foundation to sustain the long term development of its employees and communities. MGM wishes to create an
environment where learning is vibrant, engaging and collaborative, including leadership as catalyst, facilitator, mentor and servant leader; MGM Academy,
with the credo “Discover A Greater You” was established to provide a wide range of resources with thousands of learning offerings and partnerships with
learning institutions to encourage life-long learning.
Unleashing Greatness in Career and Diversification –
By availing best-in-class resources, leadership support and growth opportunities, MGM provides vertical career development opportunities where high
potential participants across all levels undertake 9 to 30 months intensive development track in preparation for their next level. Career diversification
focuses on horizontal mobility opportunities including 6 months training and trial for career switch. Both initiatives produce a significant percentage of
internal promotions and transfers.
Unleashing Greatness by Building Capabilities –
In line with the organization’s vision, values and competitive positioning, MGM leverages a competency-based approach to define core competencies
as well as individual competencies. These competencies define critical areas such as performance & developmental goals, organizational capabilities,
curriculum mapping, etc., ensuring integration of people development and business annual cycle. Overseas education trips are also organized regularly
to ensure understanding of current events and development; destinations include USA, Singapore, China, etc.
Unleashing Greatness in Communities –
MGM promotes learning and responsible citizenships to ensure sustainable development of its extended communities. Some of these initiatives include
scholarships for local students, internship opportunities, traditional Chinese culture education, Celebrity Chef Workshops, art appreciation, youth
leadership development, etc., culminating in MGM being awarded numerous community awards.
Measurement and Outcomes
Unleashing Greatness serves as the core talent development strategy for over 10,000 employees in MGM, where its effective implementation is reflected
in various measures. One of the major indicators is the 85 training hours per head in 2018, which is 37% higher than the previous year. The training
initiatives of Unleashing Greatness also greatly contribute to the achievement of five-star rating honored by Forbes Travel Guide in 2019, naming MGM
MACAU one of the only 210 Forbes Five-Star Hotels in the world.

Comments from Adjudicators
Based on a thorough PEST analysis on Macau’s business environment, the programme objectives were clearly-defined and straightforward aiming to
unleash greatness of employees and community members with a comprehensive 4Cs model.
The design of the programme was all-rounded having strong alignment with the business needs. The 4Cs strategy was a well-structured skeleton in
building the learning culture in MGM. It encouraged a whole-person development, which led to not only the success of the company, but the success
of each individual employee. MGM demonstrated a great determination to help its employees advance with acquiring qualifications and displayed a
strong sense of social responsibility to support the development of the community members. Active involvement of senior management in providing
mentorship to employees and community members was very impressive.
The programme achieved promising results with high retention and promotion rates. In addition, it also strengthened MGM’s socially responsible image.
Overall, the programme created a win-win- win-win situation for the employees, MGM and the community as it would also support and contribute to the
promising economic development in Macau.

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