Page 46 - HKMA Training Award 2019 Souvenir Programme

Special Awards

Best in Workforce Upskilling

“Talent Sustainability Programme”
Baguio Green Group

Comments from Examiners
The company is committed to uplifting workforce capability. The programme provided continuous development to employees and recognized their
previous professional skills and knowledge via Qualifications Framework (QF). The assessment of needs, training design, course content development
were all geared towards the benchmarked market practice and QF. Staged programme implementation and attainment of Level 1 QF recognition
together with good employee feedback and business growth demonstrated the success of the programme. The programme provided an exemplary
model for business professionals to follow and benchmark.

Best in Young Talent Development

“AIA HK & Macau Future Leaders Programme”
AIA HK & Macau

Comments from Examiners

The Future Leaders Programme was developed to elevate capabilities of young professionals to meet increasing business expectations. A tailored
24-months rotational programme covering targeted business learning, leadership development and international exposure was provided to develop
young talents with an entrepreneur mindset. The programme was proved to be effective with the result of 100% vertical job promotion and the
substantial contributions with the organization. The programme differentiated itself with both its content quality and high relevance to the interests of
millennials and young professionals.

Best in Performance Improvement

“Striving Customer Service Excellence Through Customer Journey”
Hongkong Post

Comments from Examiners

The programme was all-rounded, comprehensive and scientific. Through comprehensive training needs analysis, employees’ competency gap was
accurately pictured in qualitative and quantitative ways. Programme implementation was well-stratified in all job levels and in innovative means to make
good customer service become the DNA throughout the whole organization. The capability building process through training workshops, mindset
reinforcement and customer focused culture nourishment were well-structured to make the impact long lasting. Campaign outcomes through customer
satisfaction figures, compliments, sales revenue showed significant improvement.

44 AWARD FOR EXCELLENCE IN TRAINING AND DEVELOPMENT 2019