Page 44 - HKMA TA2020 Souvenir Programme

Special Awards
Best in Change Management

“Experience Of The Future Conversion Program: Leading Our Team Through Change”
McDonald’s Hong Kong

Comments from Examiners
The “Experience Of The Future Conversion Program” is a forward-looking and comprehensive programme that enabled continuous improvement
measures be launched to provide better customer experience. It led staff through change initiatives to exceed customer expectation. A well-structured
programme which involved stakeholders across all levels of the company and in line with innovative business development including live customer
feedback App. Their follow-ups and programme monitoring reinforced high service level and sustained mindset change.

Best in Change Management

“Work Improvement Team (WIT) Programme”
Airport Authority Hong Kong

Comments from Examiners
The programme has equipped staff with innovative mindset and helped the company work efficiently. The objectives of the “Work Improvement Team
Programme” were clearly set and with good use of design thinking in driving and creating a sustainable platform for business impacts. There were great
commitments from the top management in empowering the staff for continuous professional growth and building a sense of achievements. It is well-
structured and implemented which would deliver sustainable results in the long run.

Best in Change Management

“‘MAGIC OF L.O.V.E.’ – The Bright Color of Human Touch”
The Hong Kong Jockey Club - Retail & Telebet Services

Comments from Examiners
The “MAGIC OF L.O.V.E.” is a well-structured programme with contents discreetly designed to align with the programme objectives, such as building a
sense of belonging and engagement with management etc. A good use of telebet characteristics to make the programme sustainable since 2016. It was
encouraging to see an organization that is willing to invest in part-time staff development and continuous learning.

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