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Silver Award












               “Striding forward in digital learning: Racing 101”               Special Award
               The Hong Kong Jockey Club                                        Excellence in Digital Transformation



               The Hong Kong Jockey Club (the Club) is committed to supporting employees’ career development and enriching their knowledge of the Club’s unique
               integrated business model, through which racing and wagering generate tax and charity contribution for the community.  In the age of digitalization, the
               Club has transitioned from delivering traditional classroom training to deploying new technology to support employees’ learning and development.  By
               providing a new learning experience, the Club encourages the employees to take ownership of their development.
               Integrated Learning Package “Racing 101”
               With racing being the Club’s core business, in 2020 the Learning & Development Department revamped the traditional racing training to an integrated
               learning package – “Racing 101”.

               Available to all employees, the new package comprises 3 learning components: (1) compulsory racing introductory session for new hire induction; (2)
               micro-modular digital learning as pre-work; and (3) in-depth racing workshop.  Coupled with digital and micro-learning elements, the package serves 3
               purposes:
               1.  To enhance employees’ racing knowledge and optimize learning effectiveness
               2.  To increase employees’ engagement and interactivity during class
               3.  To foster a self-driven learning culture among employees

               Incorporation of digital elements to enhance the learning experience
               “Racing 101” enabled employees to deepen their understanding and learn about racing anytime and anywhere.  Employees can sign up for the racing
               workshop with a few clicks via a handy company mobile app.

               After attending the racing introductory session, employees would complete a series of digital learning micro-modules.  The digital learning consisted of
               10 small chapters and each chapter could be completed within 10 minutes.  To provide an immersive learning experience, 3D animation was embedded
               to demonstrate horse characteristics and a 2D Virtual Tour was available to showcase racing and horse training facilities.  Gamification was adopted to
               enhance understanding of weight allowances for horses.  Digital learning technologies were also incorporated in the in-depth racing workshop, such
               as a betting simulation game and an Augmented Reality (AR) camera that displays 1:1 scale virtual horse movements.  The micro-learning approach
               with digital elements increased interactivity and enabled employees to stay focused.  Combined with the knowledge check, this enhances learning
               effectiveness with improved knowledge retention and comprehension.
               Responding to the challenges of the pandemic, the Club has collaborated with other divisions on alternative learning solutions.  For example, we have
               converted the physical stables and racecourse tours to pre-recorded video tours so that employees could still experience the stables’ operations and visit
               different racing facilities without physically being there.

               Digitalization of learning improves business effectiveness and efficiency
               “Racing 101” has successfully trained over 2,500 employees on their racing domain knowledge, reflecting a 114% increment in the total number of
               participants, with highly positive feedback.  Due to the pandemic, the training has gone fully digital and saved up to 1,000 man-hours annually, which
               could be utilized in other business areas.  More importantly, digital learning promoted longer-term learning as employees could revisit the content
               whenever they want.  This would refresh their memory on racing domain knowledge without any extra cost.  Looking ahead, the “Racing 101” package is a
               blueprint for the Club’s future development of digital learning.

               Comments from Adjudicators
               The Club reacted to the pandemic proactively with the launch of the campaign to transform traditional classroom trainings to digital learning.  An
               innovative programme that incorporated a good mix of fun and interactive digital elements which enhanced staff engagement throughout their training
               journey, such as the use of technological Augmented Reality (AR) camera, betting simulation game, etc.  Overall, the e-learning mobile app was well-
               designed with micro-modular content filled with interesting visuals that could be easily understood and learnt anytime, anywhere.
               Agility and digital transformation are keys to business success during the challenging times, and employees’ evaluation and feedbacks of the programme
               showed promising results.  The digital learning culture was further elevated within the Club that set a good foundation and benchmark for the Club’s
               future training and development interventions.  By looking forward, it created a win-win situation for the employees and the Club in designing new ways
               of efficient learning experiences.
















              AWARD FOR EXCELLENCE IN TRAINING AND DEVELOPMENT 2021                                    31
               AWARD FOR EXCELLENCE IN TRAINING AND DEVELOPMENT 2022


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