Introduced by The Hong Kong Management Association (HKMA) in 1991, the HKMA annual Quality Award aims to give recognition to companies in Hong Kong which have made a lasting commitment to quality management and also to provide an opportunity for companies to share with one another their best practices. Ms Ada Chung, Privacy Commissioner for Personal Data served as the Guest of Honour of the occasion and delivered a keynote speech on topic “Succeeding in the Data-Driven World: How Good Data Governance Boosts Quality management” at the Award Presentation Ceremony held on Friday, 13 October 2023 at JW Marriott Hotel Hong Kong.

The results of the 2023 HKMA Quality Award were announced by Dr Jacob Kam, Chairman of the Award Organizing Committee and Executive Committee and Council Member of HKMA. This year, a total of three companies were recognized according to a comprehensive set of judging criteria developed based on the Baldrige Criteria for Performance Excellence Framework, which covers seven aspects, including Leadership; Strategy; Customers; Measurement, Analysis and Knowledge Management; Workforce; Operations; and Results. The Awards were presented by Mr S K Cheong, Prof Mary Huen, Ms Ada Chung and Dr Y K Pang respectively.

Dr Y K Pang said: “The HKMA Quality Award was launched in 1991 to bring recognition to organizations that have achieved outstanding standards of quality management. Through the programme, we not only provide companies with a comprehensive framework for evaluating their progress on the quality journey, but also celebrate the achievements of organizations that have excelled at putting quality management into practice.”

Bupa International Limited and Hong Kong Convention and Exhibition Centre (Management) Ltd won the Grand Award. Dr Kam highlighted that “Our winners have showcased that Hong Kong has much to be proud of, and much to offer in quality management, creativity, and innovation. As these remarkable organisations navigate forward, their innovative spirit and sustained commitment to quality will continue to set benchmarks and inspire us all with their excellent examples.”

Going forward, the Award will continue to promote best practices in Total Quality Management as well as experience sharing among different companies.

The results of the 2023 HKMA Quality Award were as follows:

Grand Award
Bupa International Limited

Hong Kong Convention and Exhibition Centre (Management) Limited

Special Award for Small Enterprises and Start-ups
River Cam Medical Group

Members of the Panel of Judges

• Dr Y K Pang GBS JP, Deputy Managing Director, Jardine Matheson Ltd (Chairman)
• Dr Jabob Kam JP, Chief Executive Officer, MTR Corporation Limited
• Mr Francis CY Cheng MH, Managing Director, The Hongkong Electric Co Limited
• Ir Alkin Kwong JP, Chairman and Chief Executive, Hong Yip Holdings Ltd
• Mr Willian Ma, Group Managing Director & Executive Director, Kerry Logistics Network Limited
• Mr Tatsuya Nakamura, Managing Director, FUJIFILM Business Innovation Hong Kong Limited
• Mr Martin Murray, Financial Director, Swire Pacific Limited
• Mr Peter Ng, Vice President, Technology, Enabling Technology Group, ASMPT Technology Hong Kong Limited
• Mr Keith Siu, Chief Operating Officer (HK and Macau), Maxim’s Caterers Limited
• Mr Rex Wong JP, Chief Executive Officer, Kum Shing Group

Members of Board of Examiners

• Professor Matthew Yuen, Professor Emeritus, Department of Mechanical and Aerospace Engineering, The Hong Kong University of Science and Technology (Chairman)
• Mr Frankie Cheng, Senior Environmental Health and Safety Manager, Synergis Management Services Limited
• Mr Daryl Choy, Private Consultants
• Mr Charles Ho, Senior Learning & Development Manager, MTR Corporation Ltd
• Mr Peter Jung, Executive Director, Milton Exhibits Group
• Ms Katherine Lau, General Manager, Internal Audit & Sustainability, FUJIFILM Business Innovation Hong Kong Limited
• Dr Brenda Lee, Founder & Director, Gold Rank Consultants Ltd
• Ms Ivy Leung, General Manager, The Hong Kong Management Association
• Mr Teddy Liu, General Manager – Group Audit & Management Services, New World Development Company Ltd
• Ms Louisa Tam, Hospital Category & Tender Lead, Pfizer Corporation Hong Kong Ltd
• Ms Denise Tung, Accounting Director, Town Ray Holdings Limited

Members of the Organizing Committee

• Dr Jacob Kam JP, Chief Executive Officer, MTR Corporation Limited (Chairman)
• Ms Diane Chan, General Manager & Publisher, Hong Kong Economic Times
• Prof Mary Huen JP, Chief Executive Officer, Hong Kong & Cluster CEO, Hong Kong, Taiwan and Macau, Standard Chartered Bank (Hong Kong) Ltd
• Mr Wilson Kwong, Chief Executive, Hong Kong Air Cargo Terminals Limited
• Ms Elaine Liu, Group Associate Director & Chief Human Resources Officer, Sino Land Co Ltd
• Ir Paul Poon MH, Managing Director, Poon’s Engineering Limited
• Ir Ben Wong, President, Hong Kong Aviation Support and Development Association Mr Peter Yan, Chief Executive Officer, Hong Kong Cyberport Management Company Limited

Lead Award Sponsors

• ASMPT Limited
• Hong Kong Air Cargo Terminals Limited
• MTR CorporationTown Ray Holdings Limited

Award Sponsors

• CK Infrastructure Holdings Limited
• Hong Kong and China Gas Co Limited
• Hong Kong Housing Society
• Hong Kong Jockey Club
• Hong Yip Service Company Limited
• The Kowloon Motor Bus Co. (1993) Limited
• Kum Shing Group
• Maxim’s Group
• Sino Group
• Synergis Management Services Limited

Sponsors of the Award Presentation Ceremony

• Cathay Pacific Airways Limited
• CLP Holdings Limited
• Gammon Construction Limited
• Hongkong Electric Co., Limited
• Kerry Logistics Network Limited
• SOCAM Development Limited

Media Sponsor

• Hong Kong Economic Times

Document Solutions Sponsor

• FUJIFILM Business Innovation Hong Kong Limited

Sole Trophy Sponsor

• Chow Tai Fook Jewellery Group Ltd

About the HKMA Quality Award
The Association introduced the annual Quality Award in 1991 to give recognition to those companies in Hong Kong which have made a lasting commitment to quality and also to provide an opportunity for companies to share with one another their experience in Total Quality Management.

For more information, please visit the website of the HKMA Quality Award at:
https://www2.hkma.org.hk/qa/front.htm
For enquiries on the Award, please contact Ms Rebecca Luk on 2774 8504.

About The Hong Kong Management Association
The Hong Kong Management Association (HKMA) was established in 1960. As a non-profit making professional organization, its vision is to be the leading professional organization advancing management excellence in Hong Kong and the Region. To nurture human capital through management education and training at all levels, the Association offers over 2,000 education and training programmes and activities to more than 50,000 participants annually. A diverse range of programmes are provided including Bachelor, Master and Doctoral degrees offered in partnership with prestigious universities worldwide; Diploma programmes; Certificate courses; Distance Learning courses; as well as seminars and workshops for business executives and professionals. To promote best practices in management, the Association organizes forums and conferences as well as nine annual business awards, which are recognized as the highest accolades of the business community, providing an exemplary model for business professionals to follow and benchmark. With a membership of 13,000 executives and 500 companies, from multinationals to SMEs, the Association offers a wide range of activities through its six Specialist Clubs and provides members with an excellent platform for exchange of ideas, networking and personal development.

Issued by The Hong Kong Management Association on Thursday, 9 November 2023