Crucial Conversations for Mastering Dialogue

Crucial Conversations for Mastering Dialogue


Whenever you’re not getting the results you want, it’s likely an important conversation either hasn’t happened or hasn’t been handled well. In fact, both individual and organizational success are largely determined by how quickly, directly, and effectively we speak up when it matters most.

At the heart of healthy and high-performance organizations are people willing and able to hold Crucial Conversations®.

The research-based, licensed Crucial Conversations® for Mastering Dialogue program provides skills to create alignment and agreement by fostering open dialogue around high stakes, emotional, or risky topics — with supervisors, peers or direct reports. The skills taught will help you step into disagreement – rather than over or around it – and turn disagreement into dialogue for improved efficiency, staff performance and morale. It encourages free and candid communication while maintaining psychological safety and preserving relationships.

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Information at a Glance



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Brochure Application Form


Course Details

Ms Hannah Sit
Phone: 2774 8596

General Enquiry / Course Enrolment / Membership Information

Phone: 2774 8500 or 2774 8501
Fax: 2365 1000

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