Certificate in Professional & Quality Customer Service Attitude and Skills Training
Overview
本課程教學模式豐富及富趣味性，並強調活動教學，包括：導師講授、轉變服務思維 (Service Mind Set) 的顧客服務遊戲(Customer Service Games)、小組討論、顧客性格分析、錄影帶播放、技巧練習、角色扮演及學員服務技巧的微格分析等。
Information at a Glance
Code:
CB-80167-2023-2-LCommencement Date:
Tuition fee for Members:
HK$3,600Tuition fee for Non-members:
HK$4,000Medium of Instruction:
CantoneseMode of Instruction:
Face-to-faceEnquiry
Course Details
| Ms Candy Ho | |
| Phone: | 2774 8554 |
| Email: | candyho@hkma.org.hk |
General Enquiry / Course Enrolment / Membership Information
| Phone: | 2774 8500 or 2774 8501 |
| Email: | hkma@hkma.org.hk |
| Fax: | 2365 1000 |