Many companies in Hong Kong are currently facing rapid changes in the business environment, and they have to ensure that their staff members have the competent skills and appropriate attitude to cope with the changing business environment. Training and human resources development are proven to have a substantial impact on improving the staff’s overall performance. Successful companies as measured by growth in profit, growth in market share, return on investment, labour turnover, etc. are frequently found to be those with sound investment in people. The course is designed to meet the above mentioned needs to ensure that participants will acquire the practical and “how-to” skills to design and conduct tailor-made training and development programmes for their staff. The course also provides participants with an open forum to share the ways of developing different training and development strategies including customer service development, business process re-engineering and the latest training trends in corporations. The course leader will benchmark the best practices from some of the reputable organizations in developing the strategies and whole-system approach in training and development.