The Importance of Leadership in Enhancing Employee Experience
- Recognizing the crucial role of leadership in the day-to-day work environment
- Understanding how effective leadership provides vision and purpose, builds trust, empowers employees, and recognizes performance
- Exploring strategies for facilitating effective communication and overcoming challenges together with employees to enhance the employee experience
Cultivate a Culture that Engages Employees in Designing Experience Initiatives
- Understanding the value of involving employees in the design and implementation of employee experience initiatives
- Creating a sense of ownership and engagement by actively involving employees in decision-making processes
- Exploring methods for soliciting employee feedback, ideas, and suggestions to tailor employee experience initiatives to their needs and preferences
Stakeholders’ Roles and Responsibilities in Shaping Employee Experience
- Understanding the roles and responsibilities of different stakeholders in shaping the employee experience
- Recognizing the unique contributions each stakeholder makes to create a collaborative and successful work environment
- Leveraging stakeholder involvement to effectively shape the employee experience and foster a culture of engagement and satisfaction
Effective Communication in Shaping the Employee Experience
- Developing strategies for effective communication to convey organizational values, goals, and expectations to employees
- Building transparent and open channels of communication to foster trust and engagement
- Exploring tools and techniques for clear and concise communication that aligns with the employee experience and promotes understanding
Overcoming Challenges and Sustaining the Employee Experience Efforts
- Identifying common challenges in shaping and sustaining the employee experience
- Developing strategies to overcome obstacles and maintain a positive employee experience over time
- Evaluating and continuously improving communication and leadership practices to ensure ongoing engagement and satisfaction
Course Objectives / Learning Outcomes
Upon completion of the programme, the Target Learners will be able to understand the various stakeholder roles and responsibilities in shaping and enhancing the employee experience, enabling them to foster a culture of collaboration and success. They will recognize the importance of leadership in providing vision, building trust, empowering employees, and facilitating effective communication to enhance the employee experience. They will develop strategies for effective communication that aligns with the employee experience, promotes transparency, and fosters understanding.
Profile of Instructors
Eliza is an accomplished HR professional with over 30 years of experience in senior executive roles across various organizations. She holds a Master’s Degree in Human Resources Development and Training, demonstrating her commitment to professional growth. Eliza is well respected in the HR community and has contributed significantly through her involvement in professional organizations. She serves as a member of the Hong Kong Management Association’s People Development Management Committee and is a Board of Examiner for the HKMA Award for Excellence in Training and Development. She is also actively involved in promoting women’s leadership and advancing workforce development through her roles in the Chamber’s Women Executives Club and the Manpower Committee.
Additionally, Eliza is committed to environmental, social, and governance issues as a member of the HKIHRM’s ESG Committee. Her exceptional leadership skills have been recognized with awards such as “The Most Popular Business Leaders of the month” and “Best of the Best HR STAR of the Year.” Eliza’s industry-related activities include serving as an Examination Moderator and a judge for various HR awards, further promoting industry standards and practices.
Kenneth is a well experienced and respected veteran of the hospitality industry, with over 38 years of expertise. He has a professional qualification in Hospitality Management and a Master’s Degree in Human Resources Management. In his most recent role as Assistant Vice President – Human Resources for the Shangri-La Group, he played a crucial role in HR governance and acted as an HR Business Partner for senior managers in the group.
Throughout his career, Kenneth has excelled in developing people culture, ensuring compliance, implementing HR frameworks, and driving employee engagement strategies. He is passionate about talent development and providing exceptional guest experiences. He is also committed to sharing his expertise for the industry’s long-term success.
Kenneth has made significant contributions to the field through his involvement in committees and organizations. He has served on the Human Resources Development Committee of the Hong Kong Management Association and the Board of Examiners for the HKMA Award for Excellence in Training and Development.
Ivy started her career in hotel, petrochemical company, and public media organization as an in-house trainer focusing on management and customer service training. She is a highly experienced human resources and total quality management professional with 30 years of experience in the field. She has worked across various industries and has a proven track record of spearheading the development and deployment of company vision, creating a communicative culture, and caring workplace in alignment with people and culture strategies. Ivy holds a Degree in Hotel Management and a Master Degree in Training.
Ivy has held various leadership positions throughout her career, including as Global Chief Intellectual Capital Officer at Chow Tai Fook Jewellery Group, Head of Human Resources and Administration at Octopus Holdings Limited, and Pre-opening team & Director of Intellectual Capital and Quality at Langham Place Hotel, Hong Kong. In these roles, she advised and assisted executive directors and boards to foster business sustainability and organizational transformation, developed and deployed total quality management system, revamped employee experience journey, reviewed and revamped the compensation and benefits system, developed and deployed competency model and leadership development programmes, revamped performance appraisal systems, and managed succession planning system.