Workshop in Employee Experience PLUS- Inspire Your Staff with Transformative Learning and Development

Workshop in Employee Experience PLUS- Inspire Your Staff with Transformative Learning and Development


  1. Identifying Training and Development Needs

    • Importance of identifying individual and organizational training and development needs
    • Methods and tools for assessing training needs
    • Creating targeted and effective learning programs based on identified needs
  2. Leveraging Technology for Effective Employee Development

    • Role of technology in employee development
    • Overview of digital platforms and tools for delivering engaging learning experiences
    • Strategies for incorporating technology into training programs to enhance effectiveness and accessibility
  3. Designing Engaging Learning Experiences

    • Principles of instructional design for creating engaging learning experiences
    • Techniques for fostering active learning and participant engagement
    • Incorporating multimedia and interactive elements into training programs
  4. Promoting a Culture of Continuous Learning and Growth

    • Importance of a culture of continuous learning for organizational success
    • Strategies for fostering a culture of learning and growth within the organization
    • Creating opportunities for employee development and skill enhancement
  5. Evaluating Learning and Development Programs

    • Methods for evaluating the effectiveness of learning and development programs
    • Collecting and analyzing data to measure impact and identify areas for improvement
    • Using evaluation results to refine and enhance future programs

Course Objectives / Learning Outcomes

Upon completion of the programme, the Target Learners will have the knowledge and skills to identify and assess training and development needs, leverage technology for effective employee development, promote a culture of continuous learning and growth, design engaging learning experiences, and evaluate the effectiveness of learning programmes. Learners will have the ability to create targeted and impactful learning programmes, utilize digital platforms for engaging employee development, foster a culture of continuous learning within their organization, design effective learning experiences, and evaluate programme effectiveness for ongoing improvement.

Profile of Instructors

  1. Eliza Ng

    Eliza is an accomplished HR professional with over 30 years of experience in senior executive roles across various organizations. She holds a Master’s Degree in Human Resources Development and Training, demonstrating her commitment to professional growth. Eliza is well respected in the HR community and has contributed significantly through her involvement in professional organizations. She serves as a member of the Hong Kong Management Association’s People Development Management Committee and is a Board of Examiner for the HKMA Award for Excellence in Training and Development. She is also actively involved in promoting women’s leadership and advancing workforce development through her roles in the Chamber’s Women Executives Club and the Manpower Committee.

    Additionally, Eliza is committed to environmental, social, and governance issues as a member of the HKIHRM’s ESG Committee. Her exceptional leadership skills have been recognized with awards such as “The Most Popular Business Leaders of the month” and “Best of the Best HR STAR of the Year.” Eliza’s industry-related activities include serving as an Examination Moderator and a judge for various HR awards, further promoting industry standards and practices.

  2. Kenneth Wai

    Kenneth is a well experienced and respected veteran of the hospitality industry, with over 38 years of expertise. He has a professional qualification in Hospitality Management and a Master’s Degree in Human Resources Management. In his most recent role as Assistant Vice President – Human Resources for the Shangri-La Group, he played a crucial role in HR governance and acted as an HR Business Partner for senior managers in the group.

    Throughout his career, Kenneth has excelled in developing people culture, ensuring compliance, implementing HR frameworks, and driving employee engagement strategies. He is passionate about talent development and providing exceptional guest experiences. He is also committed to sharing his expertise for the industry’s long-term success.

    Kenneth has made significant contributions to the field through his involvement in committees and organizations. He has served on the Human Resources Development Committee of the Hong Kong Management Association and the Board of Examiners for the HKMA Award for Excellence in Training and Development.

  3. Ivy Leung

    Ivy started her career in hotel, petrochemical company, and public media organization as an in-house trainer focusing on management and customer service training. She is a highly experienced human resources and total quality management professional with 30 years of experience in the field. She has worked across various industries and has a proven track record of spearheading the development and deployment of company vision, creating a communicative culture, and caring workplace in alignment with people and culture strategies. Ivy holds a Degree in Hotel Management and a Master Degree in Training.

    Ivy has held various leadership positions throughout her career, including as Global Chief Intellectual Capital Officer at Chow Tai Fook Jewellery Group, Head of Human Resources and Administration at Octopus Holdings Limited, and Pre-opening team & Director of Intellectual Capital and Quality at Langham Place Hotel, Hong Kong. In these roles, she advised and assisted executive directors and boards to foster business sustainability and organizational transformation, developed and deployed total quality management system, revamped employee experience journey, reviewed and revamped the compensation and benefits system, developed and deployed competency model and leadership development programmes, revamped performance appraisal systems, and managed succession planning system.

Information at a Glance



Commencement Date:

Tuition fee for Members:


Tuition fee for Non-members:


Medium of Instruction:


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Course Details

Ms Lydia Lam
Phone: 2774 8552

General Enquiry / Course Enrolment / Membership Information

Phone: 2774 8500 or 2774 8501
Fax: 2365 1000

Payment Methods