Technological change has led to unforeseen impacts on society even as it creates massive opportunities to achieve sustainable, inclusive growth. Advances in artificial intelligence (AI) and new communications technologies are fundamentally changing how work gets done, who does it, and how it influences society. For instance, machine learning was not in the mainstream three years ago. Today, it is simultaneously one of IT’s hottest areas—and a source of tremendous anxiety about potential job losses. People increasingly realise that rapid technological change, while holding out the promise of valuable opportunities, also creates unintended consequences that can undermine social cohesion. Many stakeholders are alarmed, and they expect businesses to channel this force for the broader good.