Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction
Overview
In nowadays’ radically changing business environment, if companies want to be competitive, they have to pay special attention to manage customer service properly. Failure to do so would lead to reduced market share and becoming less competitive. The right amount of effort to devote to achieve customer satisfaction has to be assessed and attained through appropriate strategies and tactics.
This course describes the techniques to achieve customer satisfaction and illustrates the success of visionary companies which achieve better financial performance through good customer service strategies and tactics.
Information at a Glance
Code:
N-87543
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Commencement Date:
Course fee for Members:
HK$1,050Course fee for Non-members:
HK$1,150Course Materials:
EnglishMode of Instruction:
Distance Learning & Self-studyEnquiry
Course Details
Ms Shirley Chan | |
Phone: | 2774 8569 |
Email: | details.cdp@hkma.org.hk |
General Enquiry / Course Enrolment / Membership Information
Phone: | 2774 8500 / Ivy Ng 3468 6023 / Shino Choi 3468 6024 / Windy Ng 3468 6025 |
Email: | hkma@hkma.org.hk |
Fax: | 2365 1000 |