It is natural to have conflicts in an organisation. Conflict is a necessary evil but it can be constructive when handled well. A team that always agrees unanimously is unlikely to bring creativity or alternative ideas, thus stifling innovation and restricting growth. Unfortunately, workplace conflicts, whether personal or team conflicts, create barriers and lead to an unnecessarily prolonged decision-making process. How conflicts are managed and resolved will have a significant impact on team effectiveness, morale, motivation and ultimately talent retention as most people find it tiring to have to deal with company politics and may choose to leave. For the benefits of all involved, it is crucial that we learn how to manage and resolve conflicts constructively.
The purpose of this programme is to help managers and supervisors understand the sources and types of conflicts, and to provide methods for conflict management and resolution.