Communicating with Different Personalities - How to flex and communicate with them

Communicating with Different Personalities - How to flex and communicate with them


We are all individuals and have different personalities and preferences. It is not surprising that we perceive and communicate differently. Our ability to communicate effectively is further hindered because of skills barriers. Thus, it is imperative that we understand the individual’s personality and preferences so that we know how to ‘flex’ or adapt to different styles of communication and respond accordingly. Knowing and be mindful of our own styles and deficiencies help us to avoid practicing receivers’ least preferred styles which will maximise our opportunities to be heard.

This workshop provides a simple way to understand people and their preferences. Such knowledge provides a basis for us to formulate communication styles that are appropriate and easy for the receivers to absorb and comprehend.

Date & Time

Tuesday, 2 November 2021
9:00 am – 5:00 pm


The Hong Kong Management Association,
14/F Fairmont House,
8 Cotton Tree Drive,
Central, Hong Kong

Medium of Instruction

English, which, depending on the needs of participants, may be supplemented with Cantonese or Mandarin


Self-assessment and Profiling Personalities

  • A Quick Way to Identify Personalities through ‘Shapes’
  • Elements Affecting Personalities
  • Other Factors Contributing to Personalities Differences and Preferences
  • Dominant and Secondary Characteristics of Personality Profile

How to Flex or Adapt to Different Personalities

  • Develop Receiver’s Communication Style and Preference Profile
  • Differences between Communication Initiators Vs Communication Receivers
  • Communication Patterns
  • Provide Content and Verbal Responses Based on Personality Profile
  • Practice Saying it

Scenario-based Skills Practices

  • What Would You Do and Say?
  • How Would You Say?
  • Skills Practices with Debrief

Workshop Leader

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.

Early Bird Discount

Deadline for Discount:

Information at a Glance


Commencement Date:

Tuition fee for Members:


Tuition fee for Non-members:


Medium of Instruction:

English & Chinese

Mode of Instruction:


Due to current COVID-19 situation, the mode of instruction might be changed from face-to-face to online teaching if necessary in the event that face-to-face classes cannot be held. The Association will contact the students concerned with details of such arrangements as necessary.



Course Details

Ms Louise Wan
Phone: +852 2774 8540

General Enquiry / Course Enrolment / Membership Information

Phone: +852 2774 8500 or +852 2774 8501
Fax: 2365 1000

Payment Methods