Practising How to Give Feedback - both positive and negative

Practising How to Give Feedback - both positive and negative

Overview

Feedback, be it positive or negative, must be concrete and specific for it to serve any purpose.

Positive feedback highlights and reinforces the things people have done right and to keep them motivated so that similar demonstrated behaviours continue.

Negative feedback or constructive feedback specifies exactly what was wrong without being harsh so that people know what and where to improve and in the process helps them to succeed, be even more motivated because there is personal growth.

This workshop demonstrates the steps and skills on how to give both positive and negative feedback. It also provides ample scenarios for participants to practice giving feedback as skills can only be acquired through sufficient practices.

Date & Time

Tuesday, 14 September 2021
9:00 am – 5:00 pm

Venue

The Hong Kong Management Association,
14/F Fairmont House,
8 Cotton Tree Drive,
Central, Hong Kong

Medium of Instruction

English, which, depending on the needs of participants, may be supplemented with Cantonese or Mandarin

Contents

Fundamentals of Giving Feedback

  • Common Mistakes People Made in Giving Feedback
  • Purpose and Characteristics of Effective Feedback
  • Why are People Afraid to Give Negative Feedback

Step-by Step Approach to Giving Both Positive and Negative Feedback

  • Guiding Principles of People Interaction Skills
  • 5-step Approach to Giving Positive and Negative Feedback
  • The Importance of Highlighting Impact and Consequences
  • The Relationship between Specificity of Feedback and Agreeing with the Feedback
  • Identifying and Agreeing with Areas to Improve Based on the Feedback Given

Scenario-based Skills Practices

  • Skills Practices on How to Give Positive Feedback and Providing Reinforcement
  • Skills Practices on How to Give Negative Feedback and Agreeing on Areas for Improvement

Workshop Leader

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.

Information at a Glance

Code:

Commencement Date:

Tuition fee for Members:

HK$2,780

Tuition fee for Non-members:

HK$2,980

Medium of Instruction:

English & Chinese

Mode of Instruction:

Face-to-face

Due to current COVID-19 situation, the mode of instruction might be changed from face-to-face to online teaching if necessary in the event that face-to-face classes cannot be held. The Association will contact the students concerned with details of such arrangements as necessary.

Brochure

Enquiry

Course Details

Ms Louise Wan
Phone: +852 2774 8540
Email: louisewan@hkma.org.hk

General Enquiry / Course Enrolment / Membership Information

Phone: +852 2774 8500 or +852 2774 8501
Email: hkma@hkma.org.hk
Fax: 2365 1000

Payment Methods