SG-86721-2019-2-F – The Hong Kong Management Association
Seminar on Dealing with Difficult Customers

Seminar on Dealing with Difficult Customers


In the radically changing business environment nowadays, if companies want to be competitive, they have to pay special attention to satisfy their customers. Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive.

This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.

Information at a Glance

Commencement Date:

October 29, 2019

Tuition fee for Members:


Tuition fee for Non-members:


Medium of Instruction:



Course Details

Ms Diana Li
Phone: 2774 8552

General Enquiry / Course Enrolment / Membership Information

Phone: 2774 8500 or 2774 8501
Fax: 2365 1000