Overview
In the radically changing business environment nowadays, if companies want to be competitive, they have to pay special attention to satisfy their customers. Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive.
This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.
Date & Time
Tuesday, 26 October 2021
9:00 am – 5:00 pm
Venue
The Hong Kong Management Association,
14/F Fairmont House
8 Cotton Tree Drive
Central, Hong Kong
Medium of Instruction
English, and will supplement with Cantonese and Putonghua depending on participants needs
Contents
- Types of Difficult Customers
- Handling Customer Complaints
- Calming Upset Customers
- Dealing with Hostile Customers
- Satisfying Customers who are Difficult Persons
- Conclusion
Workshop Leader
Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.
Information at a Glance
Code:
SG-86721-2021-2-FCommencement Date:
Tuition fee for Members:
HK$2,780Tuition fee for Non-members:
HK$2,980Medium of Instruction:
Cantonese / EnglishMode of Instruction:
Face-to-faceEnquiry
Course Details
Ms Louise Wan | |
Phone: | 2774 8540 |
Email: | louisewan@hkma.org.hk |
General Enquiry / Course Enrolment / Membership Information
Phone: | 2774 8500 or 2774 8501 |
Email: | hkma@hkma.org.hk |
Fax: | 2365 1000 |