In the radically changing business environment nowadays, if companies want to be competitive, they have to pay special attention to satisfy their customers. Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive.
This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.
Early Bird Discount
Deadline for Discount:
Information at a Glance
Tuition fee for Members:HKD$2,780
Tuition fee for Non-members:HKD$2,980
Medium of Instruction:English
* Supplement with Cantonese and Putonghua depending on Participant Needs.
Mode of Instruction:Face-to-face
Due to current COVID-19 situation, the mode of instruction might be changed from face-to-face to online teaching if necessary in the event that face-to-face classes cannot be held. The Association will contact the students concerned with details of such arrangements as necessary.