Dealing with Difficult Customers
In the radically changing business environment nowadays, if companies want to be competitive, they have to pay special attention to satisfy their customers. Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive.
This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.
Early Bird Discount
Deadline for Discount:
Information at a Glance
Tuition fee for Members:HK$2,780
Tuition fee for Non-members:HK$2,980
Medium of Instruction:English / Chinese
* Supplement with Cantonese and Putonghua depending on Participant Needs.
Mode of Instruction:Face-to-face
|Ms Christine Choy|
General Enquiry / Course Enrolment / Membership Information
|Phone:||2774 8500 or 2774 8501|