Service Excellence(TM) for Frontline Service Providers and Supervisors
Overview
Service requirements and standards must be clear so that frontline service providers (supervisors and staff) can perform to expectations. The soft skills and techniques needed to impress the customers are not innate skills, i.e. they are not something we are born with, but skills we can learn if taught. Frontline service providers are expected to be knowledgeable, able to communicate, will take proactive action to resolve customers’ problems, handle complaints, and to provide service in such a manner that customers want to come back again and again because dealing with the company is so easy, simple, convenient and effective.
This course is intended to equip frontline service providers and supervisors with the right mindset and skills in providing excellent service despite encountering some difficult customers.
Early Bird Discount
Deadline for Discount:
Information at a Glance
Code:
SG-86788-2023-1-FCommencement Date:
Tuition fee for Members:
HKD$2,780Tuition fee for Non-members:
HKD$2,980Medium of Instruction:
English* Supplement with Cantonese and Putonghua depending on Participant Needs.
Mode of Instruction:
Face-to-faceDue to current COVID-19 situation, the mode of instruction might be changed from face-to-face to online teaching if necessary in the event that face-to-face classes cannot be held. The Association will contact the students concerned with details of such arrangements as necessary.
Enquiry
Course Details
| Ms Christine Choy | |
| Phone: | 2774 8517 |
| Email: | christinechoy@hkma.org.hk |
General Enquiry / Course Enrolment / Membership Information
| Phone: | 2774 8500 or 2774 8501 |
| Email: | hkma@hkma.org.hk |
| Fax: | 2365 1000 |