How to be Assertive - communicating assertively

How to be Assertive - communicating assertively


Being assertive is not the same as being aggressive. How to be assertive is one of the most
important interpersonal skills anyone can have. It allows one to be treated as an individual and with
respect, and at the same time get things done without having to resort to coercion or be submissive, responding like a victim. Assertiveness does not necessarily mean you must say no. It does not
mean you must always have your way. It is a positive way of interacting, actively listening to mutual
needs, stating situation in an objective manner, expressing your feelings and requirements, helping
the other party understand the consequences, so that a decision can be reached in a manner that is
beneficial to both parties. It is about stating your own needs and wants without aggression.

Effective assertive skills reduce tension, minimise conflicts and improve productivity because communication among team members can be more open, direct and focused on issues, without having to rely on ploys to achieve hidden agenda.

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English / Chinese

* Supplement with Cantonese and Putonghua depending on Participant Needs.

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Course Details

Ms Christine Choy
Phone: 2774 8517

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Phone: 2774 8500 or 2774 8501
Fax: 2365 1000

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