Effective, Clear & Focused Communication Skills

Effective, Clear & Focused Communication Skills


All of us would like to think we communicate well, but in reality, few people can truly communicate effectively. Yet, it is one of the most crucial skills anyone can have, be it in a social environment or at work, for it is through communication that ideas are expressed and explored, conflicts resolved, solutions negotiated and, ultimately, the intended objectives met.

Knowing how to communicate well requires us to truly understand the communication process and potential barriers within the process so that we know how to avoid pitfalls. Learning fundamental key skills such as active listening, framing the right questions, choosing appropriate words, interpreting body language, and having the right attitude of being willing, open, honest and accepting are crucial to effective communication. Such fundamental skills appear simple, but are often overlooked.

Often, many people complain about the lack of communication within the team and our peers, bosses, including ourselves complain about the lack of time to communicate. Thus, the vicious circle goes on.

This workshop is designed to break the vicious circle and suggests methods of effective communication that are clear, focused and time saving. We should be able to keep in touch and be ‘in the loop’ without wasting unnecessary time on communication.

Date & Time

Monday, 6 December 2021
9:00 am – 5:00 pm


The Hong Kong Management Association,
14/F Fairmont House,
8 Cotton Tree Drive,
Central, Hong Kong

Medium of Instruction

English, which, depending on the needs of participants, may be supplemented with Cantonese or Mandarin


  1. Communication Process and Barriers
  2. Active Listening Skills
  3. Reinforcing Effective Communication
  4. Reporting to Your Boss Using Effective, Clear and Focused Communication

Workshop Leader

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.

Early Bird Discount

Deadline for Discount:

Information at a Glance


Commencement Date:

Tuition fee for Members:


Tuition fee for Non-members:


Medium of Instruction:

English & Chinese

Mode of Instruction:


Due to current COVID-19 situation, the mode of instruction might be changed from face-to-face to online teaching if necessary in the event that face-to-face classes cannot be held. The Association will contact the students concerned with details of such arrangements as necessary.



Course Details

Ms Louise Wan
Phone: +852 2774 8540
Email: louisewan@hkma.org.hk

General Enquiry / Course Enrolment / Membership Information

Phone: +852 2774 8500 or +852 2774 8501
Email: hkma@hkma.org.hk
Fax: 2365 1000

Payment Methods