Effective Communication & Influencing Skills

As a new generation joins the workforce, fostering mutual understanding becomes paramount. Effectively communicating with them and influencing a generationally diverse team presents unique challenges; however, well-managed multigenerational teams can leverage a broad spectrum of skills and experiences to their advantage.

This workshop explores the characteristics of different generations in the workforce and provides strategies for enhancing communication, influencing skills, and improving individual experiences of all members.

Upon completion of the workshop, participants will be able to:

• Understand Their Own and Other People’s Communication Styles
• Understand Different Generations’ Characteristics
• Adapting Their Style and Approach to the Person and Situation for Better Results
• Delivering a Message That is Persuasive, Value-Driven, and Relevant to Ensure That the Person Understands
• Develop a toolkit of both verbal and non-verbal communication/influencing techniques

• Definition of Communication
• Purpose of Communication / Presentation
  • To Inform
  • To Discuss
  • To Convince
  • To Take Action
• Understand Generation Defined
  • Silent Generation
  • Baby Boomers
  • Generation X
  • Generation Y (Millennials)
  • Generation Z
• How to Communicate Effectively with Different Generations
• Introduction of The OOCC Model
• Objective
• Opening
• Content
• Closing
• 11 Business Communication Behaviours and Application
• Introduction of “VAK” Preference in Communication Process
• How Perception Affect Our Communication Process?
• The 3 “A” Factors in Communication Process
  • Awareness
  • Adaptability
  • Articulation
• Introduction of DISC Profile to Understand Different People’s Styles and How to Adapt to Them
• Fundamental of Influencing Skills: What, How and Why to do?
• How to Develop Good Questioning Skills and Active Listening Skills
  • Three Golden Questions and LADDER Model in Active Listening
• Introduction of “Latest Effect” and “Labelling Skills” in Influencing/Communication Process
• Six Psychological Methods to Influence Others

Mr Philip Chan

Philip has over 30 years’ experience as a salesperson, businessman, consultant, trainer and coach in Hong Kong and Greater China region. He is a Certified NLP Practitioner, Certified Adventure Trainer, Certified MBTI Trainer, Fellowship of Life Management Institute, FLMI, and also the Master Trainer of SPIN programs. He holds a Master’s degree of MBA from the University of South Australia and a Master of Science in Training and Performance Management from the University of Leicester.

Philip plays an active role in training development specifically in the field of leadership development, influencing and negotiation, sales and service programs. With strong sales and business management background, he understands the challenges and learning needs of different level practitioners, which enables him to effectively connect learning to application, ensuring high return on training investment for clients.