Certificate in Public Housing Agency Management

Certificate in Public Housing Agency Management

Overview

A safe, healthy and pleasant living environment starts with good property management. With this in mind, the Housing Authority has entrusted the overall management of its public rental housing (PRH) and ancillary facilities to its executive arm, the Housing Department (HD). Given the magnitude of the PRH stock, HD has to outsource the property management of some of its PRH estates to property services agents (PSAs) in a bid to enhance service quality and cost effectiveness. Currently the management of about 60% of its rental estates has been outsourced to PSAs, while the rest are directly managed by the HD.

The PSAs perform a full range of property management duties including cleaning, security, rent collection, minor maintenance and repairs, as well as improvement works. They have to set up property management offices at the outsourced estates to provide customer services to the tenants directly. They also provide preliminary frontline tenancy services such as explaining housing policies and application procedures, distributing standard forms and notification letters, assisting tenants in completing forms and applications, arranging direct contacts between tenants and HD staff, etc. The performance of PSAs depends very much on the staff training and knowledge they have. This certificate programme gives them a thorough briefing and training of what the standards of performance they need to meet and the skills to perform the duties.

Information at a Glance

Code:

Commencement Date:

Deadline for New Application:

Tuition fee:

HK$4,500

Medium of Instruction:

Cantonese

Mode of Instruction:

Face-to-face / Online

Due to current COVID-19 situation, the mode of instruction might be changed from face-to-face to online teaching if necessary in the event that face-to-face classes cannot be held. The Association will contact the students concerned with details of such arrangements as necessary.

Brochure Timetable / Application

Enquiry

Course Details

Ms Connie Man
Phone: +852 2774 8544
Email: connieman@hkma.org.hk

General Enquiry / Course Enrolment / Membership Information

Phone: +852 2774 8500 or +852 2774 8501
Email: hkma@hkma.org.hk
Fax: 2365 1000

Payment Methods