Certificate Course on Professional & Quality Customer Service Attitude and Skills Training
Overview
香港管理專業協會為協助各行各業的服務機構提升前線服務員的服務水平，以強化客戶服務表現，特策劃「專業及優質顧客服務態度及技巧訓練」證書課程。課程著重培養學員各種能令顧客「喜出望外」的服務技巧及態度。課程導師將強調課程的實用性及應用性，並展示各行業優質服務模式，務使學員能夠學以致用，迅速地應用實際的技巧於日常工作。
Information at a Glance
Code:
CB-80107-2022-2-LCommencement Date:
Tuition fee
HK$3,600Medium of Instruction:
CantoneseMode of Instruction:
Face-to-faceCEF
Course Name:
Certificate Course on Professional & Quality Customer Service Attitude and Skills Training
Course Code:
21C03632-3Enquiry
Course Details
| Ms Candy Ho | |
| Phone: | 2774 8554 |
| Email: | candyho@hkma.org.hk |
General Enquiry / Course Enrolment / Membership Information
| Phone: | 2774 8500 / Ivy Ng 3468 6023 / Shino Choi 3468 6024 / Windy Ng 3468 6025 |
| Email: | hkma@hkma.org.hk |
| Fax: | 2365 1000 |