Workshop in Employee Experience PLUS - Managing Change and Employee Transitions

1. Understanding the Impact of Change on Employee Experience

   • Recognizing the impact of organizational change on the employee experience
   • Understanding how change can disrupt employee engagement and productivity
   • Exploring strategies for effectively managing change to minimize disruption and maintain employee
     engagement

2. Communicating and Managing Change Effectively

   • Developing effective communication strategies to ensure transparency during times of change
   • Managing resistance and addressing employee concerns to maintain trust and engagement
   • Exploring change management practices that promote employee buy-in and support successful transitions

3. Supporting Employee Transitions and Career Changes

   • Understanding the challenges and opportunities associated with employee transitions, such as promotions
     and role changes
   • Providing support and resources to facilitate successful career transitions
   • Exploring strategies for effectively managing employee expectations and helping them navigate career
     changes

4. Building Resilience and Adaptability in Times of Change

   • Recognizing the importance of resilience and adaptability in managing change
   • Developing strategies for building resilience among employees to navigate transitions successfully
   • Promoting a growth mindset and fostering a culture of adaptability in the face of change

5. Evaluating and Improving Change Management Practices

   • Assessing the effectiveness of change management practices within the organization
   • Identifying areas for improvement and implementing strategies to enhance change management processes
   • Incorporating feedback from employees to continuously refine and improve change management practices

Upon completion of the programme, the Target Learners will gain a comprehensive understanding of the impact of change on the employee experience. They will learn strategies to effectively manage change to minimize disruption and maintain employee engagement. Participants will develop skills in communicating change, ensuring transparency, managing resistance, and maintaining employee trust and engagement during transitions so as to create a resilient and adaptable work environment.

1. Eliza Ng

   Eliza is an accomplished HR professional with over 30 years of experience in senior executive roles across various organizations. She holds a Master’s Degree in Human Resources Development and Training, demonstrating her commitment to professional growth. Eliza is well respected in the HR community and has contributed significantly through her involvement in professional organizations. She serves as a member of the Hong Kong Management Association’s People Development Management Committee and is a Board of Examiner for the HKMA Award for Excellence in Training and Development. She is also actively involved in promoting women’s leadership and advancing workforce development through her roles in the Chamber’s Women Executives Club and the Manpower Committee.

   Additionally, Eliza is committed to environmental, social, and governance issues as a member of the HKIHRM’s ESG Committee. Her exceptional leadership skills have been recognized with awards such as “The Most Popular Business Leaders of the month” and “Best of the Best HR STAR of the Year.” Eliza’s industry-related activities include serving as an Examination Moderator and a judge for various HR awards, further promoting industry standards and practices.

2. Kenneth Wai

   Kenneth is a well experienced and respected veteran of the hospitality industry, with over 38 years of expertise. He has a professional qualification in Hospitality Management and a Master’s Degree in Human Resources Management. In his most recent role as Assistant Vice President – Human Resources for the Shangri-La Group, he played a crucial role in HR governance and acted as an HR Business Partner for senior managers in the group.

   Throughout his career, Kenneth has excelled in developing people culture, ensuring compliance, implementing HR frameworks, and driving employee engagement strategies. He is passionate about talent development and providing exceptional guest experiences. He is also committed to sharing his expertise for the industry’s long-term success.

   Kenneth has made significant contributions to the field through his involvement in committees and organizations. He has served on the Human Resources Development Committee of the Hong Kong Management Association and the Board of Examiners for the HKMA Award for Excellence in Training and Development.

3. Ivy Leung

   Ivy started her career in hotel, petrochemical company, and public media organization as an in-house trainer focusing on management and customer service training. She is a highly experienced human resources and total quality management professional with 30 years of experience in the field. She has worked across various industries and has a proven track record of spearheading the development and deployment of company vision, creating a communicative culture, and caring workplace in alignment with people and culture strategies. Ivy holds a Degree in Hotel Management and a Master Degree in Training.

   Ivy has held various leadership positions throughout her career, including as Global Chief Intellectual Capital Officer at Chow Tai Fook Jewellery Group, Head of Human Resources and Administration at Octopus Holdings Limited, and Pre-opening team & Director of Intellectual Capital and Quality at Langham Place Hotel, Hong Kong. In these roles, she advised and assisted executive directors and boards to foster business sustainability and organizational transformation, developed and deployed total quality management system, revamped employee experience journey, reviewed and revamped the compensation and benefits system, developed and deployed competency model and leadership development programmes, revamped performance appraisal systems, and managed succession planning system.