Customer Experience Specialist Certificate Programme

• Mastery of Customer Experience with Professional Certification (CXS)™
• Elevates your professional standing and the standards of excellence by bringing fullness to the CX discipline.
• Earn the CXSTM certificate in 6 months, an industry-wide recognition
• Flexible learning – 100% online and self-paced

Becoming a customer experience specialist (CXS™) takes more than passion—it requires the right skills, strategies, and credentials to stand out in this dynamic field. Whether you’re looking to deepen your expertise or take the first step in your Customer Experience (CX) career, earning a certification can give you the edge you need.

Delivered by CXUAsia, the first comprehensive online CX certification programme delivered to the Asia Pacific Region. This collaboration addresses the growing demand for specialized CX skills. Immerse yourself in the comprehensive and engaging Customer Experience Specialist (CXS)™ programme to become a certified CX Leader. This course is designed to equip participants with the skills and knowledge needed to achieve their career goals, contribute to company KPIs, establish a customer-obsessed culture, build enduring customer relationships, and lead transformative change within their organizations.

CX University, USA is a global leader in online Customer Experience education and was given the 2022 Impact Award for its global influence on CX practices. Since 2015, CX University has been dedicated to developing experience makers and growing the discipline of Customer Experience worldwide. CX University is the only Recognized Training Provider through the CXPA that offers fully online training in Customer Experience.

CXUAsia, an affiliate institute of CX University, aims at delivering world-class customer experience (CX) training and certification across the Asia-Pacific region. With CXUAsia’s deep understanding of Asian markets and CX University’s proven curriculum, the curriculum is both globally competitive and locally resonant.

1. To equip participants with the skills and knowledge of CX strategies while practicing students to delivering exceptional experiences.
2. To educate Customer Experience Specialist to drive tangible business result: boost customer loyalty, employee engagement, and ultimately, business performance.
3. To prepare and earn the Customer Experience Specialist (CXS™) Certification.

CXS™ helps individuals and teams enhance CX skills. Ideal for beginners and professionals seeking career growth through formal credentials.

The programme consists of five modules focusing on Customer Experience models, processes and best practices.

• CX721: Strategy in Action

Deliver a best-in-class customer experience by articulating the company’s vision, mission, and values at every opportunity.

• CX722: Culture and Accountability

Establish how a company thinks, acts, functions, and exercises corporate accountability.

• CX723: Metrics and Analysis

Use data to make informed judgments for improvements to meet the changing business environment and accommodate customers’ evolving choices.

• CX724: Improvement and Design

Implement a continuous improvement process with innovative design that can be achieved at any level with the proper tools.

• CX725: Voice of the Customer and Intelligence

Gather and learn from your customers’ lived experiences and transform that data into actionable business intelligence.

• Online study and self-paced; English course materials will be provided online
• Learn and review material at your own pace and schedule
• Upon successful enrolment, learners will be granted 6 months of access to online modules and the Customer Experience Specialist (CXS™) certification exam
• Pass the Customer Experience Specialist (CXS™) exam with a score of 80% or higher

After completing the 5 modules and passing the online certification examination, learners will be awarded the Customer Experience Specialist (CXS)™ certificate issued by CX University, USA.

Special Offer: US$595 (US$200 discount from the Original Fee: US$795)
Excusive Offer: Hong Kong students will receive a coupon worth HK$100 upon successful course registration and full payment.

1. Please complete the online registration and settle payment of the course fee online: https://cxuniversity.com/product/cxs-program-cxuasia/
2. A confirmation email will be sent to the participants after successful registration and payment.
3. For reimbursement of the HK$100 coupon, eligible students should send the confirmation email to HKMA (enrol@hkma.org.hk) within six months of successful course registration and payment. Reimbursement will not be accepted after the six-month study period.

For course information, please contact Ms Sona Yang on 3958 4818 or sonayang@hkma.org.hk. As space is limited, bookings will be on a first-come, first-served basis.