Service Excellence(TM) for Frontline Service

Service Excellence(TM) for Frontline Service

简介

Service requirements and standards must be clear so that frontline service providers (supervisors and staff) can perform to expectations. The soft skills and techniques needed to impress the customers are not innate skills, i.e. they are not something we are born with, but skills we can learn if taught. Frontline service providers are expected to be knowledgeable, able to communicate, will take proactive action to resolve customers’ problems, handle complaints, and to provide service in such a manner that customers want to come back again and again because dealing with the company is so easy, simple, convenient and effective.

This course is intended to equip frontline service providers and supervisors with the right mindset and skills in providing excellent service despite encountering some difficult customers.

早鸟优惠

优惠截止日期:

资讯一览

编号:

SG-86788-2025-1-F

开课日期:

会员学费:

HK$2,780

非会员学费:

HK$2,980

教学语言:

英语 / 广东话 / 普通话

* Supplement with Cantonese and Putonghua depending on Participant Needs.

授课模式:

面授
课程小册子

查询

课程资料

电话: 2774 8544
电邮: carrollchoi@hkma.org.hk

一般查询/课程报名/会员资讯

电话: 2774 8500 / Ivy Ng 3468 6023 / Shino Choi 3468 6024 / Windy Ng 3468 6025
电邮: hkma@hkma.org.hk
传真: 2365 1000

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