Workshop on Leading and Managing a Multi-generational Workforce

In today’s diverse and dynamic workplace, leaders are tasked with guiding teams that span multiple generations, each with unique values, communication styles, and expectations. This course, “Leading Across Different Generations,” is designed to equip people managers with the skills and insights needed to effectively lead and inspire a multigenerational workforce.

Throughout this course, we will explore the characteristics and motivations of different generational cohorts, including Baby Boomers, Generation X, Millennials/Generation Y, and Generation Z. By understanding the distinct perspectives and strengths that each generation brings to the table you will learn how to foster collaboration, enhance productivity, and create an inclusive work environment.

^{*This course can be customized for in-house training. If you are interested, please contact us at hkma@hkma.org.hk}

• Understand the different mindset and work style of different “generations” (e.g. Boomers, Gen X, Y/Millennials, Z)
• Apply the communication and motivation skills in a multi-generational workforce
• Achieve teamwork and collaboration of different generations
• Resolve conflicts and disagreements among different generations more effectively

1 Day (9:00am-5:00pm)

Through interactive discussions, case studies, and practical exercises, you will develop the leadership
skills necessary to navigate the complexities of a multigenerational team.

Team leaders or managers

• Understand the different mindset and work style of different “generations” (e.g. Boomers, Gen X, Y/Millennials, Z)
  • The sociology background and development of different generations
  • Understanding the working style and mindset of different generations
    (e.g. Boomers, Gen X, Y/Millennials, Z)
  • How do different generations define success
  • Strengths and blind spots of different generations
• Apply the communication and motivation skills in a multi-generational workforce
  • How do different generations like to communicate with others?
  • How would different generations like others to communicate with them?
  • What do different generations look for at work?
  • What motivates different generations at work?
• Achieve teamwork and collaboration of different generations
  • Different generations’ expectations toward their boss
  • Different generations’ expectations toward staff and subordinate
  • How do different generation see teamwork and collaboration
  • How to apply the communication and motivation skills in multi-generational workforce
  • Measures to encourage teamwork and collaboration among different generations
• Resolve conflicts and disagreements among different generations more effectively
  • Issues which trigger conflicts between different generations
  • Possible options in conflict management
  • Steps to resolve the conflict or disagreement effectively
  • Dos and Don’ts in conflict management
• Case study
• Mini-Roleplay

Through interactive discussions, case studies, and practical exercises, you will develop the leadership skills necessary to navigate the complexities of a multigenerational team.

Miss Selina Kam is a seasoned learning and talent development professional with extensive corporate experience. She has trained and coached more than 40,000 leaders and executives from over 133 organizations across the Asia-Pacific region.

She has been interviewed by HK Economic Times on “How to Engage Younger Generations.” She was invited by both commercial organizations and NGOs to share tips on leading and managing different generations. She also designed public and in-house workshops on engaging Gen Y (80’s) and Gen Z (90’s) and facilitated forums on communicating with different generations.

When she was the Director of Corporate HR, she helped the listed company develop talent strategies, succession planning, career planning, and more. When she headed the Learning and Development department of a listed company, she established her expertise in competency development, coaching, on-site training, change management, and culture building. While leading the ASP talent development programs of a world-renowned bank, the “Regional Graduate Development Programme” won the HKMA Citation for Career Development Award in 2009.

As a Distinguished Trainer Awardee, Selina is highly renowned for her interactive and pragmatic training approach, which helps unleash potential and improve bottom lines. Participants enjoy her facilitation with lots of real-life examples, practical tools, and insights.