Certificate in Professional & Quality Customer Service Attitude and Skills Training

Certificate in Professional & Quality Customer Service Attitude and Skills Training

Overview

本課程教學模式豐富及富趣味性,並強調活動教學,包括:導師講授、轉變服務思維 (Service Mind Set) 的顧客服務遊戲(Customer Service Games)、小組討論、顧客性格分析、錄影帶播放、技巧練習、角色扮演及學員服務技巧的微格分析等。

Information at a Glance

Code:

CB-80167-2023-1-L

Commencement Date:

Tuition fee for Members:

HK$3,600

Tuition fee for Non-members:

HK$4,000

Medium of Instruction:

Cantonese

Mode of Instruction:

Face-to-face
Brochure

Enquiry

Course Details

Ms Candy Ho
Phone: 2774 8554
Email: candyho@hkma.org.hk

General Enquiry / Course Enrolment / Membership Information

Phone: 2774 8500
Email: hkma@hkma.org.hk
Fax: 2365 1000

Payment Methods