Certificate in Professional & Quality Customer Service Attitude and Skills Training
Overview
本課程教學模式豐富及富趣味性，並強調活動教學，包括：導師講授、轉變服務思維 (Service Mind Set) 的顧客服務遊戲(Customer Service Games)、小組討論、顧客性格分析、錄影帶播放、技巧練習、角色扮演及學員服務技巧的微格分析等。
持續專業進修計劃
本課程已獲地產代理監管局 (EAA) 批准列入EAA持續專業進修 (CPD) 計劃：1上課小時等同1 CPD學分。參考：https://www.eaa.org.hk/zh-hk/cpd-activities
Talent Development Fund
Talent Development Fund: Now open for application. Successful applicant will be awarded $3,000. (Applicants must meet the requirements of the scheme. Only new application of the programmes are accepted and students are not allowed to apply fund for programmes which are currently enrolled.)
Information at a Glance
Code:
CB-80167-2026-2-FCommencement Date:
Tuition fee for Members:
HK$3,700Tuition fee for Non-members:
HK$4,200Medium of Instruction:
CantoneseMode of Instruction:
Face-to-faceApplication Form
Enquiry
Course Details
| Ms Hannah Sit | |
| Phone: | 2774 8596 |
| Email: | hannahsit@hkma.org.hk |
General Enquiry / Course Enrolment / Membership Information
| Phone: | 2774 8500 / Ivy Ng 3468 6023 / Shino Choi 3468 6024 / Windy Ng 3468 6025 |
| Email: | hkma@hkma.org.hk |
| WhatsApp: | 9149 0408 |