Executive Certificate on Customer Service Excellence
簡介
The course is designed to give an all-rounded and comprehensive training to all the future front-line talents who will specifically work for the retail shops in Hong Kong. The course covers not only the basic concepts of customer service in the retail industry but also the soft and hard skills an exceptional customer service representative needs to equip. Provided with real-life examples and experiences, participants would gain an extensive and precise understanding of being an outstanding customer service representative.
資訊一覽
查詢
課程資料
蔡小姐 | |
電話: | 2774 8517 |
電郵: | christinechoy@hkma.org.hk |
一般查詢/課程報名/會員資訊
電話: | 2774 8500 或 2774 8501 |
電郵: | hkma@hkma.org.hk |
傳真: | 2365 1000 |