Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction

Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction

Overview

In nowadays’ radically changing business environment, if companies want to be competitive, they have to pay special attention to manage customer service properly. Failure to do so would lead to reduced market share and becoming less competitive. The right amount of effort to devote to achieve customer satisfaction has to be assessed and attained through appropriate strategies and tactics.

This course describes the techniques to achieve customer satisfaction and illustrates the success of visionary companies which achieve better financial performance through good customer service strategies and tactics.

Information at a Glance

Commencement Date:

Tuition fee for Members:

HK$1,050

Tuition fee for Non-members:

HK$1,150

Medium of Instruction:

English

Mode of Instruction:

Distance Learning & Self-study

Due to current COVID-19 situation, the mode of instruction might be changed from face-to-face to online teaching if necessary in the event that face-to-face classes cannot be held. The Association will contact the students concerned with details of such arrangements as necessary.

Brochure

Enquiry

Course Details

Mr Danny Lai
Phone: +852 2774 8586
Email: dannylai@hkma.org.hk

General Enquiry / Course Enrolment / Membership Information

Phone: +852 2774 8500 or +852 2774 8501
Email: hkma@hkma.org.hk
Fax: 2365 1000

Payment Methods