Distance-Learning Certificate Course on Managing Customer Service - Tactical Steps to Achieve Customer Satisfaction

In nowadays’ radically changing business environment, if companies want to be competitive, they have to pay special attention to manage customer service properly. Failure to do so would lead to reduced market share and becoming less competitive. The right amount of effort to devote to achieve customer satisfaction has to be assessed and attained through appropriate strategies and tactics.

This course describes the techniques to achieve customer satisfaction and illustrates the success of visionary companies which achieve better financial performance through good customer service strategies and tactics.