We are all individuals and have different personalities and preferences. It is not surprising that we perceive and communicate differently. Our ability to communicate effectively is further hindered because of skills barriers. Thus, it is imperative that we understand the individual’s personality and preferences so that we know how to ‘flex’ or adapt to different styles of communication and respond accordingly. Knowing and be mindful of our own styles and deficiencies help us to avoid practicing receivers’ least preferred styles which will maximise our opportunities to be heard.

This workshop provides a simple way to understand people and their preferences. Such knowledge provides a basis for us to formulate communication styles that are appropriate and easy for the receivers to absorb and comprehend.

English, and will supplement with Cantonese and Putonghua depending on participants needs

Self-assessment and Profiling Personalities

• A Quick Way to Identify Personalities through ‘Shapes’
• Elements Affecting Personalities
• Other Factors Contributing to Personalities Differences and Preferences
• Dominant and Secondary Characteristics of Personality Profile

How to Flex or Adapt to Different Personalities

• Develop Receiver’ s Communication Style and Preference Profile
• Differences between Communication Initiators Vs Communication Receivers
• Communication Patterns
• Provide Content and Verbal Responses Based on Personality Profile
• Practice Saying it

Scenario-based Skills Practices

• What Would You Do and Say?
• How Would You Say?
• Skills Practices with Debrief

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.