Practising How to Give Feedback - both positive and negative

Feedback, be it positive or negative, must be concrete and specific for it to serve any purpose.

Positive feedback highlights and reinforces the things people have done right and to keep them motivated so that similar demonstrated behaviours continue.

Negative feedback or constructive feedback specifies exactly what was wrong without being harsh so that people know what and where to improve and in the process helps them to succeed, be even more motivated because there is personal growth.

This workshop demonstrates the steps and skills on how to give both positive and negative feedback. It also provides ample scenarios for participants to practice giving feedback as skills can only be acquired through sufficient practices.

English, and will supplement with Cantonese and Putonghua depending on participants needs

Fundamentals of Giving Feedback

• Common Mistakes People Made in Giving Feedback
• Purpose and Characteristics of Effective Feedback
• Why are People Afraid to Give Negative Feedback

Step-by Step Approach to Giving Both Positive and Negative Feedback

• Guiding Principles of People Interaction Skills
• 5-step Approach to Giving Positive and Negative Feedback
• The Importance of Highlighting Impact and Consequences
• The Relationship between Specificity of Feedback and Agreeing with the Feedback
• Identifying and Agreeing with Areas to Improve Based on the Feedback Given

Scenario-based Skills Practices

• Skills Practices on How to Give Positive Feedback and Providing Reinforcement
• Skills Practices on How to Give Negative Feedback and Agreeing on Areas for Improvement

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.