Seminar on Dealing with Difficult Customers
簡介
In the radically changing business environment nowadays, if companies want to be competitive, they have to pay special attention to satisfy their customers. Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive.
This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.
資訊一覽
查詢
課程資料
許小姐 | |
電話: | 2774 8594 |
電郵: | winnieco@hkma.org.hk |
一般查詢/課程報名/會員資訊
電話: | 2774 8500 或 2774 8501 |
電郵: | hkma@hkma.org.hk |
傳真: | 2365 1000 |