Seminar on Dealing with Difficult Customers
简介
Introduction
In the radically changing business environment nowadays, if companies want to be competitive, they have to pay special attention to satisfy their customers. Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive.
This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.
Objectives
Upon completion of the seminar, participants will be able to:
- aware of different types of customer
- learn efficient methods of handling customer complaints
- understand effective ways of calming upset and/or hostile customers
- increase competence in handling difficult customers
Designed For
- Customer Service Managers
- Sales Managers
- Operations Managers
- Managers with responsibility in service-giving
资讯一览
查询
课程资料
电话: | 2774 8594 |
电邮: | winnieco@hkma.org.hk |
一般查询/课程报名/会员资讯
电话: | 2774 8500 或 2774 8501 |
电邮: | hkma@hkma.org.hk |
传真: | 2365 1000 |