Dealing with Difficult Customers
Overview
In the radically changing business environment nowadays, if companies want to be competitive, they have to pay special attention to satisfy their customers. Some customers are certainly more difficult to deal with than others and failure to handle them would lead to reduced market share and become less competitive.
This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.
Information at a Glance
Code:
SG-86721-2024-3-FCommencement Date:
Tuition fee for Members:
HK$2,780Tuition fee for Non-members:
HK$2,980Medium of Instruction:
English / Chinese
supplement with Cantonese and Putonghua depending on participant needs
Mode of Instruction:
Face-to-faceEnquiry
Course Details
| Ms Hannah Sit | |
| Phone: | 2774 8596 |
| Email: | hannahsit@hkma.org.hk |
General Enquiry / Course Enrolment / Membership Information
| Phone: | 2774 8500 / Ivy Ng 3468 6023 / Shino Choi 3468 6024 / Windy Ng 3468 6025 |
| Email: | hkma@hkma.org.hk |
| Fax: | 2365 1000 |