Being assertive is not the same as being aggressive. How to be assertive is one of the most important interpersonal skills anyone can have. It allows one to be treated as an individual and with respect, and at the same time get things done without having to resort to coercion or be submissive, responding like a victim. Assertiveness does not necessarily mean you must say no. It does not mean you must always have your way. It is a positive way of interacting, actively listening to mutual needs, stating situation in an objective manner, expressing your feelings and requirements, helping the other party understand the consequences, so that a decision can be reached in a manner that is beneficial to both parties. It is about stating your own needs and wants without aggression.

Effective assertive skills reduce tension, minimise conflicts and improve productivity because communication among team members can be more open, direct and focused on issues, without having to rely on ploys to achieve hidden agenda.

English, and will supplement with Cantonese and Putonghua depending on participants needs

1. Assertiveness
2. Guidelines to Develop Assertiveness
3. Apply Assertive Skills and Techniques
4. A Case Study

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.