Many supervisors find it hard to lead, motivate and work with their team members to deliver the expected results. Often, it is because they found themselves in a leadership role without sufficient training and have to rely on “gut feel”, trials and errors derived from whatever limited experience they have to do the best they can. Their performance has a direct impact on company productivity, cost, and profitability and should not be underestimated, for their actions affect the frontline team members they lead. However, while team results come from the concerted efforts of all team members, however, it is the team leader or supervisor who provides the overall direction, planning, coordination, and management of the team. Knowing how to communicate, work and lead the team is, therefore, crucial.

English, and will supplement with Cantonese and Putonghua depending on participants needs

A Simulation Exercise to Demonstrate

• Specific and Concreteness of Communication
• Ineffective Communication Causing Rework, Poor Performance and De-motivation
• The Need for Skills Development of Team Members
• Factors Affecting Performance

How to Work with Various Members of Your Team Constructively

• Types of People and Features
• How to Manage, Work and Inspire Them to Deliver
• Guidelines for Team Leaders

Motivating and Engaging Team Members

• Engineer Team Members to Take and Own Responsibility
• Intrinsic Motivation and Empowerment
• Dealing with Poor Performance through Giving Feedback Constructively

Case Studies and Skills Practice

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.