All of us would like to think we communicate well, but in reality, few people can truly communicate effectively. Yet, it is one of the most crucial skills anyone can have, be it in a social environment or at work, for it is through communication that ideas are expressed and explored, conflicts resolved, solutions negotiated and, ultimately, the intended objectives met.

Knowing how to communicate well requires us to truly understand the communication process and potential barriers within the process so that we know how to avoid pitfalls. Learning fundamental key skills such as active listening, framing the right questions, choosing appropriate words, interpreting body language, and having the right attitude of being willing, open, honest and accepting are crucial to effective communication. Such fundamental skills appear simple, but are often overlooked.

Often, many people complain about the lack of communication within the team and our peers, bosses, including ourselves complain about the lack of time to communicate. Thus, the vicious circle goes on.

This workshop is designed to break the vicious circle and suggests methods of effective communication that are clear, focused and time saving. We should be able to keep in touch and be ‘in the loop’ without wasting unnecessary time on communication.

1. Communication Process and Barriers
2. Active Listening Skills
3. Reinforcing Effective Communication
4. Reporting to Your Boss Using Effective, Clear and Focused Communication

Ms Weelan Ho is the Principal and Director of PGA Consulting Limited (HK) and the Director of Ascent Global Service Pty Limited (Australia). She has significant experience in helping companies create value and improve bottom-line results through Strategy Development, Operations & Sales Improvement, Service Excellence and Organization Cultural Change Programs etc., just to name a few. The clients she has worked with are multinationals, public listed companies, family-owned enterprises and SME across Asia Pacific in multiple industries as well as with the public sector.